Refund policy

90-Day Performance Guarantee – Ecom Success

We are confident in the Ecom Success system and our 3-Month Mentorship program.
To demonstrate that confidence, we offer a conditional 90-Day Performance Guarantee under the following strict criteria.

This guarantee applies only to customers enrolled in the 3-Month Mentorship Program.

What we guarantee

If you follow the program and do not reach:

R3,000 (ZAR) in total store revenue within 90 days,
you may qualify for a full refund — provided all requirements below are met.

Eligibility requirements

To qualify for the refund, all of the following must be satisfied:

1. Ad spend requirement

You must have spent at least R1,700 ZAR on paid advertising within the 90-day period on platforms such as:

  • Meta (Facebook / Instagram)

  • TikTok

  • Google Ads

Proof must show:

  • Account owner name

  • Date range covering the full 90 days

  • Total ad spend ≥ R1,700 ZAR

2. Active store requirement

Your Shopify store must have been active for the full 90 days, meaning:

  • A published storefront

  • At least one product live

  • Checkout enabled

  • Domain or Shopify domain connected

You must provide:

  • Shopify dashboard screenshots showing the store timeline

  • Store analytics or sales overview covering the full 90 days

3. Campaign activity requirement

You must have run ads continuously during the 90-day period (not necessarily daily, but actively testing and running campaigns).

You must provide:

  • Ad account screenshots showing:

    • Campaigns

    • Ad sets

    • Creatives

    • Spend

    • Date ranges

4. Revenue verification

You must provide proof that your total store revenue is below R3,000 ZAR, including:

  • Shopify analytics screenshots

  • Order history

  • Sales totals

5. Implementation requirement

You must show that you:

  • Watched the training

  • Followed the setup steps

  • Built a working store

  • Launched ads

Refunds will not be issued to people who:

  • Never launched

  • Did not run ads

  • Or abandoned the process

How to request a refund

To apply for a refund, email:

!!!!!!!!!!!!!!!!!!

with the subject line:
“90-Day Guarantee Claim – [Your Name]”

Include:

  • Shopify dashboard screenshots

  • Ad account screenshots

  • Store URL

  • Date range (90 days)

  • Proof of spend and revenue

We will review all submissions within 7 business days.

Important

This guarantee is designed to protect serious students, not people who buy and do nothing.

If any information is falsified, incomplete, or misleading, the claim will be denied.

Legal positioning (why this works)

This is a conditional performance guarantee, not a blanket refund.
It is:

  • Clear

  • Measurable

  • Evidence-based

  • Fair

Which makes it enforceable under South African consumer law and international digital-product rules.